New service lets Mesa utility customers pay online
New service lets Mesa utility customers pay online
Mesa utility customers can stop writing checks, buying stamps and
waiting in line to pay their utility bills. The new “My Utility Account”
at www.cityofmesa.org gives customers a variety of fast and convenient
payment options online.
City utility customers now can logon and pay their bill with a credit
card or bank draft virtually 24 hours a day. They also can use a credit
card or bank draft to pay automatically each billing period.
In addition, “My Utility Account” helps customers keep track of their
bills. Residents can see how much electricity, gas or water they are
using, and view their current utility bill or past bills online. “My
Utility Account” is free, and customers can get started by registering at
www.cityofmesa.org.
Mesa Channel 11 currently is airing a video with step-by-step
instructions on how to use “My Utility Account,” and hundreds of customers
have tried the new service since its Jan. 3 launch.
“My Utility Account” is the latest addition to the roll out of the
City’s Customer Information System (CIS). The implementation of the CIS
represents a new approach to improve the quality of Mesa’s utility customer
service. The system provides better communication between departments and
creates additional opportunities for more efficient business procedures.
CIS offers a customer-care solution that supports all aspects of the
customer-service process, such as customer contact, billing, marketing,
credit services, meter reading, equipment inventory and service orders for
City services. It has given the City the ability to expand products and
services in a competitive customer-care environment.
The CIS allows Mesa’s Customer Service, Utilities, Building Safety
and Solid Waste divisions to work from the same database to provide
seamless service. It also enhances the City’s ability to provide one-call
customer service, quick installation of new service and prompt follow-up on
customer problems.
Mesa currently provides utility service to more than 150,000
customers.
East Valley
Mesa utility customers can stop writing checks, buying stamps and
waiting in line to pay their utility bills. The new “My Utility Account”
at www.cityofmesa.org gives customers a variety of fast and convenient
payment options online.
City utility customers now can logon and pay their bill with a credit
card or bank draft virtually 24 hours a day. They also can use a credit
card or bank draft to pay automatically each billing period.
In addition, “My Utility Account” helps customers keep track of their
bills. Residents can see how much electricity, gas or water they are
using, and view their current utility bill or past bills online. “My
Utility Account” is free, and customers can get started by registering at
www.cityofmesa.org.
Mesa Channel 11 currently is airing a video with step-by-step
instructions on how to use “My Utility Account,” and hundreds of customers
have tried the new service since its Jan. 3 launch.
“My Utility Account” is the latest addition to the roll out of the
City’s Customer Information System (CIS). The implementation of the CIS
represents a new approach to improve the quality of Mesa’s utility customer
service. The system provides better communication between departments and
creates additional opportunities for more efficient business procedures.
CIS offers a customer-care solution that supports all aspects of the
customer-service process, such as customer contact, billing, marketing,
credit services, meter reading, equipment inventory and service orders for
City services. It has given the City the ability to expand products and
services in a competitive customer-care environment.
The CIS allows Mesa’s Customer Service, Utilities, Building Safety
and Solid Waste divisions to work from the same database to provide
seamless service. It also enhances the City’s ability to provide one-call
customer service, quick installation of new service and prompt follow-up on
customer problems.
Mesa currently provides utility service to more than 150,000
customers.
East Valley
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